Although custom made products cannot be sold to anyone else, if your order does not match the proof you approved, then please call us and we will accept your return for a full credit. It is important that you understand it is your responsibility to ensure the proof you approve is correct in every way. Returns must have prior authorization. Call 888-922-9378 for customer service help. Please check your order immediately upon receipt. We can only honor claims made within 10 business days after you receive your order.