FAQs

  • How do I get a Quote?

    Simply click the Request A Free Quote button below and fill out our quote request form, attach artwork or describe your pin idea and will get back to you within 24 hours (except on weekends).

  • What if I don't have anything designed, but have an idea?

    All we need is a good description of what you want and how you will use them (i.e. trade, give away, present as an award, for branding, for re-sale, etc).  We will work with you to get a custom design you will love.  If you don’t have the resources to make a design, don’t worry, we can do all the work!

  • What type of file should I attach to my quote request?

    We can use any format to give you the initial quote. Jpg, pdf, png, gif, tiff, bmp, psd, etc. are fine. If available vector art is always the best but not needed at all for a price quote.

  • Will you be able to use any file for my actual order?

    For printing we need a hi-resolution file (Camera ready, 300 dpi or higher). For designing stamped or etched items, the best file formats are “vector” art in formats like original AI (Adobe Illustrator) or .EPS. PDF’s with these files embedded are perfect. Keep in mind, we can always make your design from scratch or based on just your ideas or sketches. Even for a printed pin, in most cases, we can create the art for you. Call for more information.

  • What about Copyrights/Trademarks/Licenses?

    Placement of an order with Custom Pins constitutes an understanding that the customer is authorized and entitled to use the trademarks presented to us for reproduction. We assume no liability in trademark, patent or copyright disputes. We reserve the right to refuse to produce any design we feel might be in violation of any copyright, trademark or patent.

  • When my item is designed, who owns it?

    Once you buy the product, all artwork is yours and we will never sell or use your designs for any other customer or purpose other than as a display of our work in printed materials or on our website. We will supply you with the original vector art, if you need it, as long as all amounts due have been paid. We keep your art and specs on file indefinitely.

  • What if I don't know what type of process will best fit my needs?

    Based on your art or description and the use for the item, we will suggest an appropriate process. If there is more than one type that will work, we will let you know what benefits each has, but we will always recommend one.

  • What about figuring out the proper size?

    We recommend sizes based on the detail of the artwork, the use of the item and always try to balance cost with size. We do not try to get you to buy a more expensive larger size when a smaller size might actually be more appropriate.

  • Will you still give me advice if my requested process or size is not the best value for me?

    If you know what type of process you want and the size, we will base our quotation on that information. If we feel we need to suggest an alternate process or size, to make a better value or appearance for your item, we will always offer a clear explanation of the reasons behind that suggestion.

  • Do you charge extra for designing or for revisions to art proofs?

    No, complete design services (original and any revisions) are included in our one price policy.

  • How long are your price quotes valid?

    We guarantee our price quotes for 90 days. However, we make every effort to keep your quote the same, whenever you are ready to order.

How do I get a Quote?

Simply click the Request A Free Quote button below and fill out our quote request form, attach artwork or describe your pin idea and will get back to you within 24 hours (except on weekends).

What if I don't have anything designed, but have an idea?

All we need is a good description of what you want and how you will use them (i.e. trade, give away, present as an award, for branding, for re-sale, etc).  We will work with you to get a custom design you will love.  If you don’t have the resources to make a design, don’t worry, we can do all the work!

What type of file should I attach to my quote request?

We can use any format to give you the initial quote. Jpg, pdf, png, gif, tiff, bmp, psd, etc. are fine. If available vector art is always the best but not needed at all for a price quote.

Will you be able to use any file for my actual order?

For printing we need a hi-resolution file (Camera ready, 300 dpi or higher). For designing stamped or etched items, the best file formats are “vector” art in formats like original AI (Adobe Illustrator) or .EPS. PDF’s with these files embedded are perfect. Keep in mind, we can always make your design from scratch or based on just your ideas or sketches. Even for a printed pin, in most cases, we can create the art for you. Call for more information.

What about Copyrights/Trademarks/Licenses?

Placement of an order with Custom Pins constitutes an understanding that the customer is authorized and entitled to use the trademarks presented to us for reproduction. We assume no liability in trademark, patent or copyright disputes. We reserve the right to refuse to produce any design we feel might be in violation of any copyright, trademark or patent.

When my item is designed, who owns it?

Once you buy the product, all artwork is yours and we will never sell or use your designs for any other customer or purpose other than as a display of our work in printed materials or on our website. We will supply you with the original vector art, if you need it, as long as all amounts due have been paid. We keep your art and specs on file indefinitely.

What if I don't know what type of process will best fit my needs?

Based on your art or description and the use for the item, we will suggest an appropriate process. If there is more than one type that will work, we will let you know what benefits each has, but we will always recommend one.

What about figuring out the proper size?

We recommend sizes based on the detail of the artwork, the use of the item and always try to balance cost with size. We do not try to get you to buy a more expensive larger size when a smaller size might actually be more appropriate.

Will you still give me advice if my requested process or size is not the best value for me?

If you know what type of process you want and the size, we will base our quotation on that information. If we feel we need to suggest an alternate process or size, to make a better value or appearance for your item, we will always offer a clear explanation of the reasons behind that suggestion.

Do you charge extra for designing or for revisions to art proofs?

No, complete design services (original and any revisions) are included in our one price policy.

How long are your price quotes valid?

We guarantee our price quotes for 90 days. However, we make every effort to keep your quote the same, whenever you are ready to order.

  • What is the order process?

    If you accept our quote and lead time, just send us your billing and shipping address (no deposit is required until you have given final art approval.), and we will prepare your proof! It will sent by email to you. Once you approve the art proof, we will put your order into production immediately. At the same time we ask for a 50% deposit to begin production. We accept checks, all major credit cards and purchase orders.  Our terms are 50% deposit, with the balance due upon receipt of your order.

  • What is the minimum number I can order?

    Our minimum quantity to order custom lapel pins is generally 200 pieces. To meet this minimum, you can combine other accessories such as key chains, charms, etc. If you are ordering more than (1) design, we can offer you pricing for a minimum of 100 pieces of each. Minimums for custom challenge coins, custom medals and awards as well as patches vary. Please call us toll free at 888-922-9378 for details.

  • Can I have actual pre-production samples made before my bulk order is produced?

    While it is possible to have a physical sample made before full production, we do not believe that is necessary.  Our standard policy is to design a digital proof for you to approve before we go in to production.  The proof lists all the details for the pin, and includes an enlarged view of the design, as well as one to scale.  We stand behind our work 100% and guarantee that the final product will match the art proof.

    If you would still like to have a physical sample made first,  we can provide that for you. There is a fee, which is partially refundable upon approval of the sample for bulk production. Since we guarantee the product will look exactly like the proof we prepare, the sample fee is not refundable if a bulk order is not placed. Additional lead time is required to produce the sample and then the actual production. Contact us for more specific details.

  • Can I make changes to my order once I have authorized it?

    Due to the nature of custom production, most changes are not possible once your order has been placed. If we are able to make changes, additional charges may apply.

What is the order process?

If you accept our quote and lead time, just send us your billing and shipping address (no deposit is required until you have given final art approval.), and we will prepare your proof! It will sent by email to you. Once you approve the art proof, we will put your order into production immediately. At the same time we ask for a 50% deposit to begin production. We accept checks, all major credit cards and purchase orders.  Our terms are 50% deposit, with the balance due upon receipt of your order.

What is the minimum number I can order?

Our minimum quantity to order custom lapel pins is generally 200 pieces. To meet this minimum, you can combine other accessories such as key chains, charms, etc. If you are ordering more than (1) design, we can offer you pricing for a minimum of 100 pieces of each. Minimums for custom challenge coins, custom medals and awards as well as patches vary. Please call us toll free at 888-922-9378 for details.

Can I have actual pre-production samples made before my bulk order is produced?

While it is possible to have a physical sample made before full production, we do not believe that is necessary.  Our standard policy is to design a digital proof for you to approve before we go in to production.  The proof lists all the details for the pin, and includes an enlarged view of the design, as well as one to scale.  We stand behind our work 100% and guarantee that the final product will match the art proof.

If you would still like to have a physical sample made first,  we can provide that for you. There is a fee, which is partially refundable upon approval of the sample for bulk production. Since we guarantee the product will look exactly like the proof we prepare, the sample fee is not refundable if a bulk order is not placed. Additional lead time is required to produce the sample and then the actual production. Contact us for more specific details.

Can I make changes to my order once I have authorized it?

Due to the nature of custom production, most changes are not possible once your order has been placed. If we are able to make changes, additional charges may apply.

  • What is the lead time to produce my order?

    Production time varies with the process and time of year. Generally, we ship between 2 and 4 weeks from approval of your custom proof approval. Transit time is not included here.

  • Do you do RUSH ORDERS?

    Yes, we can produce pins in as little as 3 days. The shorter the lead time, generally the more expensive the production is. However, we always try to make your delivery without rush charges. Sometimes the only extra fee is for a direct air shipment from our factory. Please call us toll free at 888 922 9378 for details.

  • Where to you ship from?

    We ship from our New York warehouse.

  • Do you charge for shipping?

    No, there is no charge for regular ground shipping by FedEx or UPS within the US. Shipments to PO Boxes are by USPS. Surcharges may apply.

  • Where do you ship?

    All fifty (50) US States, Puerto Rico and Canada

  • Do you ship to APO and FPO addresses?

    Yes!! We are able to ship to APO and FPO addresses by United States Postal Service priority mail.

  • Will I receive an email confirmation when my order ships?

    Yes, once your order has shipped, you will receive an email with the tracking number.

What is the lead time to produce my order?

Production time varies with the process and time of year. Generally, we ship between 2 and 4 weeks from approval of your custom proof approval. Transit time is not included here.

Do you do RUSH ORDERS?

Yes, we can produce pins in as little as 3 days. The shorter the lead time, generally the more expensive the production is. However, we always try to make your delivery without rush charges. Sometimes the only extra fee is for a direct air shipment from our factory. Please call us toll free at 888 922 9378 for details.

Where to you ship from?

We ship from our New York warehouse.

Do you charge for shipping?

No, there is no charge for regular ground shipping by FedEx or UPS within the US. Shipments to PO Boxes are by USPS. Surcharges may apply.

Where do you ship?

All fifty (50) US States, Puerto Rico and Canada

Do you ship to APO and FPO addresses?

Yes!! We are able to ship to APO and FPO addresses by United States Postal Service priority mail.

Will I receive an email confirmation when my order ships?

Yes, once your order has shipped, you will receive an email with the tracking number.

  • Do I have to make a deposit to have an Art Proof made?

    No, all we require is your billing and shipping address as a show of good faith. We do proofs expecting that we will get your order and we will make as many revisions as needed to get it.

  • When is the 50% Deposit Due?

    Once you have approved your proof, we ask for a 50% deposit with the balance due on receipt of your order. We accept checks, all major credit cards and Purchase Orders from government organizations.

  • Do You Collect Sales Tax?

    We collect Sales Tax for shipments made to addresses within NY State unless you are a NFP. Then all we need is your tax exempt number and no tax is charged.

Do I have to make a deposit to have an Art Proof made?

No, all we require is your billing and shipping address as a show of good faith. We do proofs expecting that we will get your order and we will make as many revisions as needed to get it.

When is the 50% Deposit Due?

Once you have approved your proof, we ask for a 50% deposit with the balance due on receipt of your order. We accept checks, all major credit cards and Purchase Orders from government organizations.

Do You Collect Sales Tax?

We collect Sales Tax for shipments made to addresses within NY State unless you are a NFP. Then all we need is your tax exempt number and no tax is charged.

  • What if I don't like my pins after I receive them?

    No worries. Custom Pins stands behind what we sell and we offer a 100% satisfaction guarantee on all orders we produce. We make every effort to ensure that you get what you expect. That is why we ask for your approval of our pre-production digital proofs. Every order is checked for accuracy against your proof and is inspected multiple times during the manufacturing process. We use only the best materials

  • What should I do if there is a problem with my order?

    Simply, call us toll free at 888-922-9378 and we will work with you to get it resolved to your complete satisfaction. Our goal is to make the process very easy and stress free for you.

  • What if I want to return my order?

    Although custom made products cannot be sold to anyone else, if your order does not match the proof you approved, then please call us and we will accept your return for a full credit. It is important that you understand it is your responsibility to ensure the proof you approve is correct in every way. Returns must have prior authorization. Call 888-922-9378 for customer service help. Please check your order immediately upon receipt. We can only honor claims made within 10 business days after you receive your order.

What if I don't like my pins after I receive them?

No worries. Custom Pins stands behind what we sell and we offer a 100% satisfaction guarantee on all orders we produce. We make every effort to ensure that you get what you expect. That is why we ask for your approval of our pre-production digital proofs. Every order is checked for accuracy against your proof and is inspected multiple times during the manufacturing process. We use only the best materials

What should I do if there is a problem with my order?

Simply, call us toll free at 888-922-9378 and we will work with you to get it resolved to your complete satisfaction. Our goal is to make the process very easy and stress free for you.

What if I want to return my order?

Although custom made products cannot be sold to anyone else, if your order does not match the proof you approved, then please call us and we will accept your return for a full credit. It is important that you understand it is your responsibility to ensure the proof you approve is correct in every way. Returns must have prior authorization. Call 888-922-9378 for customer service help. Please check your order immediately upon receipt. We can only honor claims made within 10 business days after you receive your order.

Will the name CUSTOM PINS be displayed our your products?

We routinely add our name, web address or toll free number on the back of custom products, where practical. The information is either stamped or printed. If you want us to leave this information off, please notify us in writing at the time the order is placed so we can honor your request.

What if we don't want our products, proofs, or logos used by Custom Pins in promotions or on the website?

While we reserve the right to use your product images for promotion of our business in print or on the web, we will gladly honor any request that your work be kept confidential by us. Under no circumstances will we sell or use your custom designs or custom designed products for anyone else, without your prior written authorization.

What if I don't see what I'm looking for on your website?

Please remember we are a custom design and manufacturing company. We make custom shapes, designs with custom colors in custom sizes. We work with a variety of metals and accessories. The photos in our pin galleries are there only as examples of some of our work. Ask us and we will do what you need done! Please don’t hesitate to contact us for any questions.

How do I use a special offer or coupon I may have received for Custom Pins?

You must present all special offers or coupons at the time you request a quote or information about a product. We reserve the right to disallow coupons that have expired.